Nutrition Advice: Once you agree to proceed with any nutrition plan and advice has been received then no refund is applicable.
Subscriptions: When a 3-month+ online coaching subscription is agreed you have 7 days to change your mind. The first monthly payment will NOT be refunded, however, further payments will cease.
When Metabolic Balance® or Nutrition Sessions are purchased as part of a package or monthly membership non-attendance does not qualify for a refund.
- A doctor’s note is required if you are unable to have further sessions, and then initial set up fees and full sessions will be deducted before any refund.
- The refund will be returned via bacs payment or refund onto the Visa/Debit card, no cash will be given.
- No refund will be issued after 12 months of the original purchase date, regardless of personal circumstance or health conditions.